Refund & Exchange Policy
Once the Order is confirmed on the Website, all items sold are non-exchangeable. Customers must verify all the information, including product model, specification and price carefully before placing order. In the case of defective Products, please refer to Clause 6 above.
Also, Customers are responsible for verifying the information when providing payment card details when making payments in the Website.
To be eligible for refund, kindly see the following:
- You have 14 calendar days to return your purchase from the date you received them.
- The product must be unopened and in the same condition that you received it.
- Your product must be in the original packaging.
- We will replace your item with a new or similar valued item that is available.
- The product is damaged upon receiving them.
- The product does not function as described in the product’s description.
- The product is not as per order. (Eg. Wrong size/colour/volume delivered)
Please email to email@example.com if you would like to request for a full refund. Please include the following details in the email:
- Order No
- Payment Slip
- Product to Return or Exchange
- Reason for Return or Exchange
- You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. However, we will be responsible for the shipping cost if we had sent a wrong/defective product to you.